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Names for a chatbot12/19/2023 ![]() ![]() Once you have a clearer picture of what your bot’s role is, you can imagine what it would look like and come up with an appropriate name. Guiding customers in making payments for invoices.Assisting customers with routine processes.Other roles your bot could be assigned to include: Will your ecommerce chatbot be focusing on promoting the key products or services of your online business? Or, is your bot’s main role to offer solutions to your customer’s problems? Identify Your Chatbot’s RoleĮven before deciding what your bot will look like, you need to identify its key role in your conversational marketing strategy. And, having the right bot name is often the hook you need.īut, how do you go about picking a name for your chatbot? There are a number of factors you need to consider before deciding on a suitable bot name. If your chatbot is at the forefront of your business whenever a customer chooses to engage with your product or service, you want it to make an impact. START THE FREE TRIAL 7 Great Tips for Picking a Name for Your Chatbot Names can often lead to emotional and engaging bonds between two people and there’s no reason why the one “person” in the relationship shouldn’t be your bot! Ready to build your first bot and give it a name? Try Botsurfer! Whether you pick a human name or a robotic name, your customers will find it easier to connect when engaging with a bot. ![]() While your bot may not be a human being behind the scenes, by giving it a name your customers are more likely to bond with your chatbot. Creates Engaging BondsĪ name helps to build relationship even if it’s with a bot. A stand-out bot name also makes it easier for your customers to find your chatbot whenever they have questions to ask.Ī good chatbot name will stick in your customer’s mind and helps to promote your brand at the same time. This means your customers will remember your bot the next time they need to engage with your brand. It Keeps Your Customers’ AttentionĪ memorable chatbot name captivates and keeps your customers’ attention. But, they also want to feel comfortable and for many people talking with a bot may feel weird.īy naming your bot, you’re helping your customers feel more at ease while conversing with a responsive chatbot that has a quirky, intriguing, or simply, a human name. Customers having a conversation with a bot want to feel heard. Using a name makes someone (or something) more approachable. If you’ve ever had a conversation with Zo at Microsoft, you’re likely to have found the experience engaging. ![]() If you’re still wondering about chatbot names, check out these reasons why you should give your bot a unique name. You and your marketing team decided what your bot should look like and whether it should be a he or a she! The next step is deciding whether your bot really needs its own individual name. You’ve put a lot of effort into creating a chatbot for your Facebook Messenger or website. We’ve also put together some great tips to help you decide on a good name for your bot. There are many other good reasons for giving your chatbot a name, so read on to find out why bot naming should be part of your conversational marketing strategy. By giving it a unique name, you’re creating a team member that’s memorable while captivating your customer’s attention. Your chatbot represents your brand and is often the first “person” to meet your customers online. While a lot of companies choose to name their bot after their brand, it often pays to get more creative. Anyone who engages with Amazon’s Alexa or Apple’s Siri or even with IBM’s Ross can vouch having a conversation with these bots seems more human-like than robotic. Interacting with a chatbot that has a unique name makes the customer’s experience more personalized and life-like. ![]()
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